Frequently Asked Questions
Payments
Our shop is powered by Adyen / Montonio Payments, one of the most secure payment processors available. You will be redirected at checkout to their page!
We accept credit cards, Apple Pay, G Pay and bank link payments. PayPal is not available.
Please note, our shop currency is EUR, you will be charged in your local currency after conversion from EUR.
If you experience Payment Errors or Failure - please, try refreshing the cart and initiating checkout again, as it may be time limit issue.
If your payment is being declined and you are in US, Australia, Canada or other non-Euro countries, Banks automated monitoring systems frequently flag transactions originating from European entities or unusual foreign currency requests as high-risk, freezing the transfer. We suggest contacting bank to release the payment.
Sorry for inconveniences and we are happy to help anytime!
What is your production time?
Due to high demand and handcrafted production by small team: vintage furniture pieces are now dispatched within 8-10-12 weeks, depending on piece.
Bunk beds (playhouses) are made to order, current line is for October.
You will be informed about delivery window after placing the order by our client manager. If you need the bed for a special date, feel free to contact and discuss possibility.
Shipping & Rates
We ship worldwide with 3-4 days UPS insured delivery.
We offer flat shipping rates. When you order multiple items, you pay just one flat rate as a volume discount.
Europe - free shipping
UK & Ireland - 45£ (small items - 25£)
US & Canada - 59$ (small items - 40$)
Australia & New Zealand - 89 A$ (small items - 59 A$)
UAE & Oman - 230$
If your country is not listed, please, contact us for the fee!
Shipping rates for multiple items
For combined orders of multiple items, a flat single-shipment rate applies. For example, if you purchase two beds or a bed and a dresser, you pay shipping for one item only — $59
Do you make custom orders?
Yes, each bed can be made custom, so you can make any changes to our models or ask for your dream bed project.